Incident Details

Title NBN Internet Fault - NSW
Event Window 19th Feb 2021 09:25 - 19th Feb 2021 10:35 (CST / GMT+10:30)
Event Duration 1 hour 10 mins
Incident ID 256
Services NBN
Locations NSW
Severity High
Type Unplanned
Notes 19th Feb 2021 09:29 (CST / GMT+10:30)
We have become aware of a service interruption affecting some NSW NBN services.

Engineering Teams are investigating.

Next update will be posted ASAP.

 

19th Feb 2021 10:25 (CST / GMT+10:30)
Engineers are reporting that many services are now recovering from the outage.

If your connection is still offline; please restart your local equipment and retest.

 

19th Feb 2021 11:40 (CST / GMT+10:30)
Full confirmation all customers are back online.
Case is marked as resolved. Engineers are still monitoring.