Payment Information
At EscapeNet we make payment easy! We offer a variety of payment types to better suit your needs. Additionally, we do not charge any credit card surcharge fees.
There are two main methods of paying for your EscapeNet bill.
- Auto Pay - a simple an convenient way to automate your payments.
- Manual Payments - organised by you. A $4.95 admin fee applies to monthly manual payments
billing format
Whilst we support post, email or online invoicing, our default invoicing process is to post an invoice to you according to your billing period (ie monthly or quarterly). If however, you have opted to use autopay, we will automatically change your billing format to email.
Payment time frames & billing frequency
The following table provides a guideline on the typical time delay we experience to receive the respective payment methods. It also shows the available payment periods applicable. We allow sufficient time to allow all payment methods to complete prior to taking credit management. However if your payment fails, your account may automatically be suspended.
| Payment Method | Timeframe | Payment Period |
|---|---|---|
| Bpay | Up to 3 business days | Monthly/quarterly |
| Cash / EFTPOS | Immediate | Monthly/quarterly |
| Cheque | Up to 3 business days | Monthly/quarterly |
| Credit Card | Immediate | Monthly/quarterly |
| Direct Debit | Immediate | Monthly |
| Australia Post Billpay | 1 business days | Monthly/quarterly |
payment options
| Direct Debit Our preferred method of payment. Setup or change your bank account or credit/debit card details online at www.esc.net.au/go/autopay |
|
| Credit Card / Internet Payments By credit card or debit card available anytime at www.esc.net.au/go/pay |
|
| Post Billpay Australia Post outlets will accept cash, cheque or EFTPOS. Please allow 3 business days for processing. |
|
| BPAY By internet or phone banking. Please allow 3 business days for processing. |
|
| Phone Payments by credit card or debit card by calling our office on 1300 135 235. |
|
| Cash At any Australia Post office. |
|
| Cheque At Australia Post or send the payment slip from the bottom of your invoice and a cheque payable to EscapeNet, 465 South Road Keswick SA 5035. |
Over Due Accounts
The table above highlights the timeframes before we generally see your payment. Your account will not be suspended once we receive your payment, however if your payment fails, your account may automatically be suspended.
Accounts are suspended very soon after your nominated due date. If you require an extension to your current payment terms you must contact us prior to your due date.
In the event that your account is suspended, you will either need to contact us to make alternative payment arrangements, or make an online payment. Your internet access will be restored within 15 minutes.
Accounts are suspended very soon after your nominated due date. If you require an extension to your current payment terms you must contact us prior to your due date.
In the event that your account is suspended, you will either need to contact us to make alternative payment arrangements, or make an online payment. Your internet access will be restored within 15 minutes.